Returns & Refunds

Returns Policy

To qualify for a return:

  • Items must be in their original condition without signs of wear or tear. We have a right to refuse if the item is not in its original condition
  • Items must be in its original packaging (tags, dust bag and installation material included)
  • Returns must be made within 30 days of receiving the merchandise
  • Please note, original shipping charges/any duties or taxes are non-refundable and will be deducted from your refund
  • Once your return reaches our premise, we will process the refund within 7 business days
  • Your refund for your order will be processed back to the original method of payment. Please note: it may take up to 10 days for it to appear in your account.
  • We do not offer direct exchanges. If you wish to exchange an item, please follow the returns process and place a new order for the desired item.
  • If you believe you have received a faulty or incorrect item, please kindly reach out to our team at hello@blu341.com and we’ll guide you through the fix. Kindly include images of the damage/issue as well. Don't worry about shipping anything back until you've talked to our team—we want to keep things hassle-free for you.

For Domestic Orders (Australia)

To initiate a return, please email us at hello@blu341.com with your order number, and “return” in the subject line. Please include the reason for your return in the body of the email. We will send you a prepaid shipping label. Please note a flat fee of $10 AUD will be deducted from the refund amount to cover shipping label costs.

For International Orders

To initiate a return, please email us at hello@blu341.com with your order number, and “return” in the subject line. Please include the reason for your return in the body of the email.

Return shipping costs for international orders are the responsibility of the buyer. We strongly advise using a trackable shipping service and securely packaging the items to ensure their safe return to us.

Refund Policy for Failed Deliveries

If a package is returned to us due to an incorrect address, non-collection, or refusal of delivery:
We will refund the product price, excluding the shipping cost.
If you prefer, we can reship the package (new shipping fees apply).

Lost or Missing Packages

If your package has not arrived within the estimated delivery time, please follow these steps:

Check your tracking information for updates.
Contact your local postal service, as they may be holding the package.
If the package is missing, contact us at hello@blu341.com within 60 days of the shipping date.

Timeframe for Reporting Missing Packages
Missing package claims must be submitted within 60 days of the shipping date.
After 60 days, we cannot issue refunds or reshipments, as shipping carriers close their claim window.

Shipping & Delivery

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. If you provide an incorrect address and the order is shipped:

  • We cannot offer a refund for lost packages.
  • If the package is returned to us, you may request reshipment (shipping fees apply).